My life as a Waiter! Conquering $80.000 a year.

I was talking with Adriana ******, She is a waiter in a recognize restaurant in Miami area. After finish my dinner the conversation with her turn more deeper than the usual. I don’t know, but when I started talking with her I realize that she had a hard day, maybe it was struggle for her working with customers or probably it was a particular day I don’t know. But I was care more about her feelings than something else behind, because she felt comfortable talking with me about her Job. “Is hard conquer $80.000 a year working as a Waiter but it is possible” Adriana said. “The challenge is get good Tips” she said with a sigh but with a smile and the end of her affirmation. This testimony is the same testimony that I found in most of the restaurant that I visit for business or for dinner. They are some particular reasons because in Miami is hard earn good money as a waiter but the point is what business owners can do to help their employees to get good tips and what server can do to improve their customer experience, increase sales tickets and offer a wonderful experience to the clients.

Some times I see a “wall” when I approach to a restaurant owner or I talk to a manager, because they don’t see the value about offer a great Customer Service Experience or maybe they feel in a comfort zone where their business are stable.

Customer Service is a Business in US, reason why the economy are base on pay a lower salary for waiters because they earn Tips. Some foreign people are uncomfortable when they see that they have to paid Tips, when in their countries are no a obligation. This is the reason why America is the number one economy in the entire world, the culture here in US are build on generate money for almost everything, including Service.

I think this is a simple but very important example about the value of Service. Creating and offering the best customer service experience is what create the difference in your business.