The Secret Formula of Customer Service.

What is that thing that you can see and feel when you when through a restaurant or any retail business that make you feel so comfortable and satisfied, that thing make you feel at home. Is there a secret formula on it?

I don’t think so! There is nothing hide to be the best in customer service. There is not secret formula. To be the best in Customer Service is about Values. The formula is something simple but for some hard to implement. I believe is about a life style, a business style, the way to do business.

Let me share with you A FORMULA:

Pattern A: Circle of business. You as a business owner care about your employees, your employees care about your customers and your customers care your business.

Ingredient A: Caring. Treat others the same way you want to be treat. What can you expect if you don’t invest caring about you and others? How do you treat yourself? How do you care about others? Do you love yourself enough? Do you express love to others? All the answers to these questions describe what do you have inside and what do you have to offer. Self love is part of the human component. A humane behavior is express emotions, feelings and connect with people.

Ingredient B: Investing. Don’t expect bananas if you planted orange trees. As business owner you can’t expect business if you don’t invest in your people, your employees, your team. Following the Pattern A What is your investment? Are you investing time, resources, training, worth salary, opportunities and recognition? For sure if you invest in the right people you must have return in your investment.

Ingredient C: Organization. Details counts, off course! Be on time with your customer orders, deliver exactly what they expect and even more, clearness and cleanliness in your products and service.

Ingredient D: A daily celebration. Can you imagine if you go to a special celebration every day. How would you like to setup that place. Let say for instance if it is restaurant Where and how to put the kitchen, decoration, tables, chairs, amenities? In other words How set up your location/business to offer the best experience to your clients. Because all of us love to visit awesome places and your location it doesn’t need to be an exception.

Ingredient F: Products. At the end people buy products, just make sure to prepare the best product with quality ingredients.

The beautiful thing about this formula everyone can implement the same values but at the end is going to be different because each leader have different personality and you reflect your character in your business. This is your identity.

Article written by: Alexander Lara